At Payroll Debt UK in addition to using our experience in both debt collection and payroll administration to support employers to reclaim overpaid wages, we can also help ex-employees recover unpaid wages that they are owed.

Our assistance can be sought to recover underpaid wages for a variety of reasons, including (but not limited to):
💷   underpaid holiday pay
💷   notice period
💷   unpaid overtime / extra hours
💷   redundancy pay, Pay In Lieu of Notice etc
💷   underpaid termination payment

If a current employee has been underpaid, then this is best raised with the immediate line manager or with the payroll team.  If this is not successful, then the employee can use their employers formal grievance procedure.

But, for an ex-employee the same avenues are usually not available.  We can use our experience of the payroll profession to help calculate any debt owed to an ex-employee and then liaise with the employer to try to seek payment.  This could include, for example, outstanding holiday pay, outstanding payment for notice period or other payment due.

Payroll administration is a complex area, as is debt collection. The team at DCS includes specialists in both payroll administration and the collection of debts. This makes us ideally placed to assist employees to recover overdue wages.

If there is an issue with the pension contributions, then on behalf of our client we can communicate with both the pension provider and The Pensions Regulator if there is any concern over employee and employer pension contributions being paid to the scheme.

We can also use our knowledge of payroll legislation and practices to calculate any underpayment with regard to the National Minimum Wage / National Living Wage.

We can also help the ex-employee with other issues, including unauthorised deductions from pay.

We aim to avoid formal legal action if possible, but if the employer fails to repay the debt promptly, it may be necessary to submit a claim to the Employment Tribunal or County Court or for an application to be made to the Court for the company to be placed into Liquidation. In the event of an Employment Tribunal decision or a County Court Judgment (CCJ) being issued and ignored, we may have to resort to enforcement proceedings to ensure that our client is paid what they are entitled to. However, we only take legal action after consulting with the client.

If the former employer has been placed into bankruptcy or insolvency, then we will help with the claim to the government redundancy fund as well as any payout from the liquidator or administrator.

We use our years of experience in both the payroll profession and in debt collecting to collect payments owed to ex-employees.

We will do our best to collect any outstanding payment owed to our client. 

We charge an initial “Instruction Fee” for each case taken on, and then charge a “Success Fee” based on the sum recovered. This incentifies us to recover the debt, and also minimises the initial charges incurred by the client.

The debtor will be instructed to make payment(s) direct to their former employee.

To avoid any conflict of interest, or the perception of a conflict of interest, we do not accept instructions from ex-employees where we have an on-going long-term relationship assisting the employer to collect overpaid wages.